ThinkCar ThinkScan Max 2 Diagnostic Scanner FAQs
Here we list some frequently asked questions and answers related to ThinkCar ThinkScan Max 2 diagnostic scanner.
Q: Why does ThinkScan Max 2 have no responses when connected to a car computer?
A: Check whether the connection with the vehicle diagnostic socket is normal, whether the ignition switch is on, and whether the tool supports the car.
Q: Why does the system stop while reading the data stream?
A: This may be caused by loose diagnostic dongles. Please unplug the dongle and reconnect it firmly.
Q: Communication error with vehicle ECU?
A: Please confirm:
- Whether ThinkScan Max 2 diagnostic dongle is correctly connected.
- Whether ignition switch is ON.
- If all checks are normal, send vehicle year, make, model and VIN number to us using Feedback feature.
Q: Why does the host screen flash when the engine ignition starts?
A: It is normal and caused by electromagnetic interference.
Q: How to upgrade the ThinkScan Max 2 system software?
A: 1. Start the tool and ensure a stable Internet connection.
- Go to "Set up" -> "App Update", click "OTA" and then click "check version" to enter he system upgrade interface.
- Complete the process by following the instructions on the screen step by step. It may take a few minutes depending on the internet speed. Please be patient. After successfully completing the upgrade, the tool will automatically restart and enter the main interface.
Q: Please explain the account and points.
A: To use THINKSCAN Max, you need to register an account. Each account has the opportunity to earn points by recommending others to buy products and participating in official events. 1 point can be deducted for 1 dollar when purchasing products or services.
Q: How to capture the screenshot?
A: A "Screenshot" icon is always floating on the screen. Tap it to capture the current screen and the screenshot is saved in the ThinkFile module.
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